Zoe AI Privacy Policy

Updated: January 16, 2025

We at Zoe AI, a product of Zerowatt Energy Platform (“Zoe AI”, “we”, “our” or “us”) respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Data that we collect from or about you when you use our mobile application and services (collectively, “Services”).

Personal Data We Collect

We collect personal data relating to you (“Personal Data”) as follows:

Information You Provide

When you use our Services, we collect:

  • Account Information: When you create an account, we collect information associated with your account, including contact information and account credentials
  • User Content: We collect information that you provide as input to our Services, including your queries and other content you share
  • Communication Information: If you communicate with us, we may collect information like your name, contact information, and message contents
  • Other Information You Provide: We collect other information you may provide while using our Services

Information From Your Use of Services

When you visit, use, or interact with the Services, we receive:

  • Technical Information: Log data, usage data, and device information
  • Location Information: We may determine your general location from your device for service optimization
  • Service Analytics: Information about how you interact with our Services
  • Cookies and Similar Technologies: We use these technologies to operate and improve our Services

How We Use Personal Data

We may use Personal Data for the following purposes:

  • To provide, analyze, and maintain our Services
  • To improve and develop our Services and conduct research
  • To communicate with you about our Services and offerings
  • To personalize your experience and provide relevant solutions
  • To maintain the safety, security, and integrity of our Services
  • To comply with legal obligations

We may aggregate or de-identify Personal Data and use this information to analyze and improve our Services.

Information Sharing and Disclosure

We may share your Personal Data in the following circumstances:

  • Technology Providers: To operate our Services, we work with select technology providers that help us deliver and improve our AI capabilities. These providers process your data according to strict confidentiality and security standards.
  • Legal Requirements: When required by law or to protect our rights and Services
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

To provide our Services, we use advanced language models and may process your queries through these technological systems to generate responses. This processing is governed by strict data protection agreements with our technology providers.

Data Sales and Monetization

We do not sell, rent, or trade your Personal Data to third parties for their marketing purposes. While we may use your data to improve and monetize our Services, we will never sell your individual Personal Data to data brokers or other third parties. Any sharing of information with our technology providers is strictly limited to what is necessary to provide our Services.

Cross-Border Data Transfers

If we transfer your Personal Data to countries outside your home jurisdiction, we ensure appropriate safeguards are in place to protect your data and comply with applicable data protection laws.

Data Retention

We retain Personal Data for as long as necessary to provide our Services and for legitimate business purposes. Retention periods depend on:

  • The type of data and its purpose
  • Legal and operational requirements
  • Service improvement needs

Your Rights

You have the right to:

  • Access your Personal Data
  • Request deletion of your data
  • Modify your information
  • Object to certain processing activities
  • Opt out of marketing communications
  • Receive your data in a portable format
  • Withdraw consent at any time where processing is based on consent

Security

We implement appropriate technical and organizational measures to protect Personal Data, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page and, where required by law, seeking your consent.

Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us at: privacy@zerowatt.energy

For data protection related inquiries:

Email: privacy@zerowatt.energy

Address (India):
Alphageek Enterprises Private Limited,
Building No. CGP VIII/250 B,
Komalloor P.O., Charummoodu,
Alapphuzha Dist., Kerala. PIN 690505

Address (UK):
Zerowatt Energy Limited,
1A Latimer Street,
Leicester, LE3 0QF,
United Kingdom

 

Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect information from children under 13. If you become aware that a child has provided us with Personal Data without parental consent, please contact us, and we will take steps to remove such information.